top of page
Homepage

WARRANTY & RETURNS

 Zero-Failure Initiative Warranty Program

We guarantee your system performs - from day one.

Every PC is tested, validated, and verified before delivery, ensuring stability and performance you can rely on. If something goes wrong, our structured warranty process is designed to resolve it quickly and properly.

What’s included:

  • 30 Days of The PC Project Integrity

We ensure your system is fully functional and protected during the first 30 days of use.

  • 12 Months of Complimentary Tech Support

  Full year of tech support for not only you, but also your friends and family

  • 3 Years of Hardware Coverage

  Long-term protection to ensure continued reliability and performance at THE PC PROJECT's discretion

SCOPE OF WARRANTY

THE PC PROJECT warrants its Products against defects in hardware and workmanship under normal use for the applicable warranty period, commencing from the Date of Original Retail Purchase.

Warranty Periods

  • Three (3) Years - Pre-built and Custom Systems

  • One (1) Year - Accessories and individual components

  • Thirty (30) Days - QA Approved Components


This warranty operates in addition to your rights under the Australian Consumer Law.
 

COVERAGE

This warranty applies only to Products supplied and assembled by THE PC PROJECT.
During the applicable warranty period, Products are warranted to be free from defects in hardware and artistry under normal use.

System Warranty

  • Custom-built and pre-built systems include a return-to-base warranty

  • Covers diagnosis and repair of hardware faults under normal use

  • Warranty duration is specified at the time of purchase


Component Warranty

  • Individual components are covered under their respective manufacturer's warranties

  • Warranty periods may vary depending on the manufacturer


Warranty does not cover:

  • Physical damage or accidental damage

  • Misuse, neglect, or improper handling

  • Unauthorised modifications or repairs

  • Software-related issues (unless specified)

  • Damage caused during transport due to improper packaging when returning a product is not covered under warranty.


Any attempt to repair or modify the system without prior approval may void the warranty.
 

THIRD-PARTY COMPONENTS

Components sourced from third-party manufacturers may be covered under their respective manufacturer warranties, where applicable.

Customers should refer to the original manufacturer’s warranty terms for specific coverage details.
 

QA APPROVED COMPONENTS

(Verified under the Zero-Failure Initiative)

QA Approved Components refer to pre-owned or customer-selected hardware that has undergone a formal inspection, testing, and validation process prior to integration.

Each component is:

​

  • Tested for performance and stability

  • Verified for functional integrity

  • Audited and approved under internal QA standards


Only components that meet our strict approval criteria are cleared for system integration.

​


QA Process
All customer-supplied or pre-owned components are subject to a structured QA process, which may include:

  • Performance stress testing  

  • Thermal and stability validation  

  • Compatibility verification  

  • Physical inspection and servicing (where required)  


Any component that does not meet our standards will not be used in the final system.


Usage Acknowledgement
By selecting QA Approved Components, the customer acknowledges that:

  • These components are pre-owned or previously used  

  • Individual parts may have varying lifespans and performance characteristics  

  • All components are functional at the time of installation  

​


QA Approved Components are covered by a 30-Day Limited Performance Warranty.

This includes:

  • Verified functionality at time of delivery  

  • Stability under normal operating conditions  


This does not include:

  • Cosmetic wear  

  • Misuse, overclocking, or external damage  

  • Failures outside the expected component lifespan  


Coverage Excludes:

  • Cosmetic wear or minor imperfections

  • Misuse, overclocking, or external damage

  • Failures outside reasonable component lifespan expectations
     

WARRANTY CLAIMS PROCESS

If you believe your product is faulty, please get in touch with The PC Project via our warranty claim form.

Our team will:

  1. Diagnose the issue

  2. Provide troubleshooting steps

  3. Arrange a return if required


If a fault is confirmed, the product will be repaired, replaced, or resolved in accordance with this warranty.
 

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality, and the failure does not amount to a major failure.

bottom of page